📋 Document Details
FR2 PTY LTD
📋 Document Details
This Refund Policy applies to all products and services provided by FR2 PTY LTD — trading as WSC, We Simplify Complexity.
📌 Legal Details
●Effective Date: 1 March 2026
●Last Updated: 1 March 2026
●Company: FR2 PTY LTD
●Address: U1/351 Bronte Road, Bronte NSW 2024, Australia
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🌐 Identity & Links
●Trading As: WSC — We Simplify Complexity
●DUNS: 745303572
●EU Trader: Identified per EU definition
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📖 Table of Contents
Jump to any section of this Refund Policy.
1 — Chrome Extensions
🆓 Always Free
🧩 Chrome Extensions — Free Products
All Chrome extensions published by WSC — We Simplify Complexity are provided completely free of charge. No payment is required to install or use any of our extensions.
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💳 Refund Position
●Because our extensions are free, no payment is ever collected and therefore no refund is applicable or possible.
●If you experience a technical issue with any extension, please contact us and we will do our best to resolve it.
●If you were charged by a third party claiming to offer our extensions, please contact us immediately — our extensions are only distributed free via the official Google Chrome Web Store.
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2 — Custom Development Services
Paid Services
💼 Custom Development Services
WSC also provides custom software development, web application, automation, and integration services under separate agreements. These services may involve payment and are subject to the refund terms below.
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Custom development projects are governed by a separate written agreement or statement of work (SOW) agreed between WSC and the client before work begins. |
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Payment terms, milestones, and deliverables are defined in that agreement and take precedence over this general refund policy. |
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Payments are typically structured as deposits and milestone payments tied to agreed deliverables. |
3 — Refund Eligibility
Eligible
✅ Refund Eligibility
For paid custom development services, a refund may be considered in the following circumstances.
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Work not started: A full refund of any deposit paid will be issued if work has not yet commenced and you cancel within 5 business days of payment. |
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Failure to deliver agreed scope: If WSC fails to deliver the agreed deliverables as defined in the written agreement, a partial or full refund may be issued proportional to the undelivered work. |
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Duplicate payment: If you were charged more than once for the same service due to a technical error, the duplicate charge will be refunded in full. |
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Unauthorised charge: If a payment was made without your authorisation, please contact us immediately and we will investigate and refund where confirmed. |
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Australian Consumer Law guarantee: If a service has a major failure as defined under the Australian Consumer Law, you are entitled to a remedy including a refund. See Section 7 for details. |
4 — Non-Refundable Situations
Not Eligible
⚠️ Non-Refundable Situations
Refunds will generally not be issued in the following circumstances.
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Work already completed: Payments for milestones or deliverables that have been completed and accepted are non-refundable. |
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Change of mind: Refunds are not issued simply because you have changed your mind after work has commenced. |
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Scope changes requested by the client: If the project scope was changed at your request and additional work was performed, those payments are non-refundable. |
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Delays caused by the client: If project delays or failures were caused by the client’s failure to provide required materials, feedback, or approvals, payments already made are non-refundable. |
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Third-party platform changes: We are not responsible for refunds where a delivered product stops working due to changes made by third-party platforms (e.g. Google, Facebook, YouTube) outside our control. |
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Requests made after 30 days: Refund requests submitted more than 30 days after the relevant payment date will not be considered unless required by applicable law. |
5 — How to Request a Refund
Process
📋 How to Request a Refund
To request a refund for a paid service, please follow these steps. Contact us within 30 days of the payment date.
📝 Step-by-Step
2Include your full name, payment date, amount paid, service description, and reason for the request.
3We will acknowledge your request within 2 business days and provide a decision within 10 business days.
4If approved, the refund will be processed to the original payment method within the timeframe in Section 6.
5If declined, we will provide a written explanation. You may escalate as described in Section 9.
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📎 What to Include
●Full name
●Email address used for the transaction
●Date and amount of payment
●Description of the service purchased
●Reason for the refund request
●Supporting documentation (invoice, receipt, screenshots)
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6 — Refund Timeline
Timing
⏱️ Refund Timeline
Once a refund has been approved, the following timeframes apply depending on the original payment method.
⏱️ Processing Timeframes
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Acknowledgement of request: Within 2 business days of receiving your request. |
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Decision on request: Within 10 business days of receiving your request. |
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Bank transfer / direct deposit: 3–5 business days after approval. |
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Credit / debit card: 5–10 business days after approval, depending on your card issuer. |
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PayPal or other platforms: 1–3 business days after approval. |
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Refunds will be issued to the original payment method used. We are unable to issue refunds to a different account or payment method. |
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If you have not received your refund within the stated timeframe, please contact us and we will investigate. |
7 — Australian Consumer Law
ACL
🇦🇺 Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010 (Cth).
✅ Consumer Guarantees
●Services will be provided with due care and skill.
●Services will be fit for the purpose for which they are supplied.
●Services will be delivered within a reasonable time (where no time is agreed).
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⚖️ Your Rights Under ACL
●Minor failure: We will re-supply the service or refund the cost of having the service supplied again by another provider.
●Major failure: You are entitled to cancel the service contract and receive a full or partial refund, or compensation for the reduction in value of the service.
●Nothing in this Refund Policy limits or excludes any rights you have under the Australian Consumer Law.
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8 — European Union Consumer Rights
EU Rights
🇪🇺 European Union Consumer Rights
FR2 PTY LTD has identified itself as a trader per the EU definition and is committed to complying with applicable EU consumer protection laws.
📅 Right of Withdrawal (14 Days)
●EU consumers have the right to withdraw from a distance contract within 14 calendar days without giving any reason.
●The cooling-off period begins on the day the contract is concluded.
●To exercise your right, notify us within 14 days via our contact page with a clear statement of your decision to withdraw.
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⚠️ Exceptions & Refund
●The right of withdrawal does not apply to services fully performed with your prior express consent and acknowledgement that you lose your right once the service is fully performed.
●Where work has commenced at your request within the 14-day period, you may be charged for the proportion of the service already delivered.
●If you validly exercise your right of withdrawal, we will refund all payments within 14 calendar days using the same payment method.
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💻 Online Dispute Resolution
EU consumers may also use the European Commission’s Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr.
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⚖️ Disputes
We aim to resolve all refund requests fairly and promptly. If you are not satisfied with our decision, the following escalation options are available.
💬 Step 1 — Contact Us Directly
If you are unhappy with our initial response, please reply to our decision email or resubmit via our contact page requesting escalation. We will review your case again within 5 business days.
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🇪🇺 Step 2 — EU Bodies
●Your local national consumer protection authority.
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🇦🇺 Step 2 — Australian Bodies
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📜 Governing Law
Any disputes not resolved through the above process will be subject to the laws of New South Wales, Australia, and the exclusive jurisdiction of the courts of New South Wales.
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10 — Changes to This Policy
Updates
🔄 Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting to our website.
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The “Last Updated” date at the top of this page will reflect the most recent revision. |
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For active projects or agreements, the refund terms agreed in your written contract will take precedence over any subsequent changes to this general policy. |
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We encourage you to review this policy periodically to stay informed of any updates. |
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